Delivery was very fast, no complaints at all. I emaile for some assistance and received an immediate answer. The person who answered needed advice from the service department, but I figured out the problem right after hanging you.
I did have major problems removing the cover and cut the bottom up, but not enough to hurt the performance. It would have been helpful to have a wiring diagram, or description of where the wires go. (Unless I missed it somewhere.)
Hi there! Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience with our response time and delivery. We apologize for any difficulty you experienced with removing the cover and we will definitely take your feedback into consideration for future improvements. Thank you for your suggestion about including a wiring diagram or description - we will work on making that information more readily available. We appreciate your business and hope you continue to enjoy your Baratza Encore!
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