If you would like to reset your password, you may do so from the Login page. A password reset link will be sent to you via email (check your spam folder if you don’t see it in your inbox after a few minutes).
If you experience any issues while trying to reset your password, don’t hesitate to contact us.
Most likely that there was a typo entered in the email at signup (also please check your Junk/Spam E-mail folder just in case). Please send an email to email@example.com (or contact us) and include the email address, First and Last name you intended to sign up with and we'll manually send you a copy of the receipt.
We want you to be fully satisfied with every item that you purchase from FrenchPressCoffee.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price. No questions asked.
Please don’t hesitate to reach out to our customer support team about a return or exchange by emailing us at firstname.lastname@example.org, Contacts Us or leaving us a message at (505) 750-1144.
We process orders within 48 hours of receipt on business days only. Ship time will take effect after the order has been processed. Our goal is to ship orders within 2 business days. Please allow additional time for shipments to PO Boxes and military addresses (APO, FPO).
Please sign in to your account to track your package and verify delivery. Many times your package may have been left at the designated address without notification. Please be sure to check around the outside grounds for the package. You may also want to ask neighbors if they received your delivery for you in your absence. If your order appears lost or missing this must be reported to us within 5 days of the date it shows delivered. We will work with our courier to find or replace your package as quickly as possible.
Items that are on backorder are items that are normally stocked, but may be low on stock or out of stock at the time of order. Items will return to stock shortly. Your back ordered item, when available will be shipped.
Yes, provided the item has not shipped yet or been customized, we will be happy to cancel any backorder. Please contact one of our customer service representatives. All cancellations require confirmation from our customer service department at (505) 750-1144. We must tell you that the order has been cancelled.
We ship anywhere in the world. (contacts us for a quote for orders outside of US States, US Territories and Canada).
NOTE: You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by DHL, USPS or UPS and are not necessarily guaranteed.
You can also consider to use International shipping/consolidation services to save some money with International shipping.
Here's how it works:
You open account with shipping/consolidation company (keep in mind they usually have monthly plans and/or a single shipment
option. Choose what is appropriate for you. If you plan only single purchase do not sign-up for monthly plans).
Shipping/consolidation company will give assign you a US shipping address.
So not you can shop in US and ship all your packages to that address. They consolidate it and ship it to you.
We are offering Free* Shipping on all orders over $49 in US. So if you place order over $49 you only need to pay Shipping/consolidation company to deliver it to you.
(NOTE: Please keep in mind that using third-party shipping services is at your own risk. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with shipping/consolidation companies or any of its subsidiaries or its affiliates).